Frequently Asked Questions
Everything you need to know about your GEEL experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal using your order number and email address.
What payment methods do you accept?
GEEL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
Are your materials sustainably sourced?
At GEEL, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our collections to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only make changes or cancellations within 60 minutes of the order being placed. Please contact our support team immediately for assistance.